a) Sale.
One may purchase the services listed in the "General Catalogue".
In the “Book In Advance and Save” category special rates are reserved only for online purchases, made by 31.12.2022, at least 30 days before the date of use. (Resolution no.8 Government Body of Local Public Transport of the optimal and homogeneous territorial basin of Venice of 21 June 2022)

In the "Our Best Deals City Pass" category some combinations of services are offered at discounted rates (as a bundle) divided into three categories: ADULT, JUNIOR and SENIOR.
Once the purchase is complete, the customer receives confirmation of the services purchased online in the form of vouchers.

These may be purchased:

through the website veneziaunica.it
at a Venezia Unica point of sale or affiliated store

b) Duration.

The validity date indicates the day from which each single service purchased is usable. The services are available within 24 months following the date of purchase, with the following constraints:

- Travel documents: the time duration of travel documents commences from the time of their actual first use (not the time of purchase).
- Services with exact issue date: these services are available only on the pre-selected day at the time of purchase.
For these services, the "Effective Date" shows the exact day of use.

For online purchases only, at a special rate, made at least 30 days in advance, compared to the date of use - can be purchased in the section “Book In Advance and Save " - you are allowed to pick up your local public transport ticket and/or access the structures ONLY on the date selected at the time of purchase.

c) Tariffs.
Tariffs are expressed in Euro. Prices of “package” services and optional and affiliated services are subject to change.

d) Discounts and concessions.
The holder of these vouchers may obtain discounts and concessions for entry to monuments and / or temporary exhibitions. These discounts are listed on "Venezia Unica Extra Benefits". Vela S.p.A. is not liable for any discounts denied to the voucher holder, but will investigate any complaint reported. Vela S.p.A. is not responsible for disruptions to customers caused by the companies that provide the individual services sold in www.veneziaunica.it.

Terms and conditions of the site

Definitions

1) Scope of Service

2) Commercial Transactions on the site

3) Sale of services

4) Acceptance of the GENERAL CONDITIONS OF SALE

5) Complaints

6) Checks and sanctions

7) Cancellations and refunds

8) Jurisdiction